Frequently Asked Questions
Product CareHow to care for your hardsided luggage?How to care for your fabric luggage?Storage and use?
Cleaning and care?How should I clean and care for my leather bags?
Order QuestionsCan I change my order after it has been placed?Where can I purchase Briggs & Riley products within the United States?
Where can I purchase Briggs & Riley products internationally?
How can I purchase limited edition collections?How can I purchase e-gift cards?
Does Briggs & Riley offer pricing protection?
Where does Briggs & Riley charge online sales tax?What payment methods does Briggs & Riley accept?
Product TroubleshootingHow to set your personal combination dial on your TORQ™ spinners?
How to set your personal combination dial on your SYMPATICO™ spinners?
How to set your TSA combination lock (styles ACC-W14, ACC-W15)
What makes a laptop bag or sleeve checkpoint friendly?How do I know if my bag is considered a carry-on bag?
How can I get a product monogrammed?
Shipping QuestionsDomestic Shipping Policy?
International Shipping Policy?
ReturnsWhat is your return policy?
How long will it take to receive my refund?How do I place an international return?Can I return personalized items?
RepairsSimple As That® GuaranteeHow do I ship my bag to you?I lost my travel accessory, how can I replace it?
Can I order parts to repair my bag?
How do I find my style number to obtain a repair authorization?How can I repair my zipper pulls?
Packing TipsHow to pack.
Other packing tips.
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